Shipping and Returns

• Every piece is made to order, then shipped with tracking. Estimated delivery is 5–7 working days for most orders to the UK, Ireland, the EU, Norway, Switzerland, the US and Canada, and 7–14 working days for further destinations (Australia, New Zealand, islands, remote areas and the rest of the world). These are estimates, not guarantees. Full table: Delivery times by country.
• We provide free delivery of any purchase, including tracking information and payment of all applicable customs costs.
• This item may be mailed to you from United States, Latvia, Spain or United Kingdom depending on where you are located in the world.

RETURNS:

• The process of returning an item to us is speedy, uncomplicated, and free of charge. Within the first thirty days after your purchase, you may send the item back to us for a full refund if you decide that you are unhappy with it for any reason. As soon as we're done checking out the product, we'll send the purchase price back to the same account from which it came.

You can now self-return through the gateway without contacting us.

Regarding further explanation of refunds.